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Sept. 2020 Program - Difficult Workplace Conversations
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When: Sept. 9, 2020
8:30 am to 10:00 am
Where: Virtual
United States
Contact: Sheri Peck

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Managing Difficult Workplace Conversations


A Critical Partnership Opportunity for HR Professionals and Management



Location:                      Virtual

:                         8:30 am - 8:45 am

Chapter Business:       8:45 am - 9:00 am

Program:                      9:00 am - 10:00 am

Presenter:       Steve Rudolph



Managers lay awake at night festering over many workplace challenges. But one issue keeps most managers up at night – How to have a difficult workplace conversation with an employee whose behaviors or performance has fallen below expectations.


Common response? Avoid or deny the problem and hope the pattern of behavior magically self-corrects. It rarely does. Hope has never been an effective management strategy!


These vexing situations offer HR professionals’ an ideal opportunity to partner with their managers, ensuring they possess the guidance and skills to successfully manage tough workplace conversations.


Participants will learn a few core communication skills that managers must develop so these conversations remain safe, constructive and accountable. In addition, they will: 

  • Learn HR best practices to help managers prevent the majority of difficult workplace conversations having to happen in the first place.
  • Appreciate that difficult workplace communication skills are fundamentally effective manager communication skills,
  • Learn core communication skills to help keep these challenging conversations both safe and constructive.


Steve’s leadership development approach is influenced by 25 years of pragmatic management experience, business ownership, and current work with talented industry leaders. Steve grew up in the restaurant business, learning to manage and lead people in a high-pressure environment. As a successful restaurant owner Steve was required to develop his business and strategic acumen, making him a trusted advisor to senior leaders, as well as, emerging leaders.


Steve’s executive coaching expertise is helping leaders develop the capacities required for their next level career aspirations. As a result of current workforce dynamics, he frequently partners with senior leaders to develop effective talent recruitment and retention strategies.


Steve’s training workshops helps managers develop the following core capabilities: coaching versus management skills, setting clear expectations, delegating, providing effective feedback and recognition; and building and leading high performing teams and cultures.


Steve is a certified Crucial Conversations trainer and holds PCC (professional coaching credentials) with the International Coaching Federation. His clients include: Novo Nordisk, Abbott, Osh Kosh, Amway, Asheville Independent Restaurants, Fidelity National Title Group, and Kaplan CFO Solutions.


Steve lives in Asheville, North Carolina with his two soccer passionate children and wife, Copland. Steve also serves on the Haywood Church's Downtown Welcome Table Advisory Board. 



M.A. in Human and Organizational Development from The Fielding Institute, Santa Barbara, California, 1999.

B.A. in Secondary Education from Prescott College, Prescott, Arizona, 1995

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