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When: Wednesday, July 11, 2018
8:00 AM
Where: 43 Town Square blvd
Asheville, North Carolina  28801
United States
Contact: Danielle Wittekind

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Managing Difficult Workplace Conversations

Date: Wednesday, July 11, 2018

: 8:00 – 8:30 am

Breakfast: 8:15 – 9:00 am

Business Meeting: 9:00 – 9:30 am

Program: 9:30 – 10:30 am

Location: Hilton Biltmore Park

Credits: TBD

Program Description:

Managers lay awake at night festering over many workplace challenges. But one issue keeps most managers up at night – How to have a difficult workplace conversation with an employee whose behaviors or performance has fallen below expectations.

Common response? Avoid or deny the problem and hope the pattern of behavior magically self-corrects. It rarely does. Hope has never been an effective management strategy!

These vexing situations offer HR professionals’ an ideal opportunity to partner with their managers, ensuring they possess the guidance and skills to successfully manage tough workplace conversations.

Participants will learn a few core communication skills that managers must develop so these conversations remain safe, constructive and actionable.

            Program Objectives:

Learn HR best practices to help managers prevent the majority of difficult workplace conversations having to happen in the first place

Appreciate that difficult workplace communication skills are fundamentally effective manager skills

Learn core communication skills to help keep these challenging conversations both safe and constructive


About the Speaker:

Steve Rudolph’s leadership development approach is influenced by 25 years of pragmatic management experience, business ownership, and current work with talented industry leaders. Steve grew up in the restaurant business, learning to manage and lead people in a high-pressure environment. As a successful restaurant owner Steve was required to develop his business and strategic acumen, making him a trusted advisor to senior leaders, as well as, emerging leaders.

Steve’s executive coaching expertise is helping leaders develop the capacities required for their next level career aspirations. As a result of current workforce dynamics, he frequently partners with senior leaders to

develop effective talent recruitment and retention strategies.

Steve’s training workshops helps managers develop the following core capabilities: setting performance expectations, workplace coaching skills, delegating, managing difficult workplace conversations; building and leading teams, and building cultures of accountability.

Steve holds PCC (professional coaching credentials) with the International Coaching Federation.

Steve lives in Asheville, North Carolina with his two soccer passionate children and wife, Copland. When not on the pitch, Steve’s family enjoys skiing, whitewater kayaking, and mountain biking. Steve is also a martial arts enthusiast having earned his black belt in tae kwon do.


M.A. in Human and Organizational Development from The Fielding Institute, Santa Barbara, California, 1999.

B.A. in Secondary Education from Prescott College, Prescott, Arizona, 1995

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